At Greener Earth LLC, we strive to provide our customers with the highest quality products and excellent customer service. We understand that sometimes, customers may need to return or cancel their orders. Below is our return and cancellation policy:

Returns:

1. Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. The item must also be returned within 30 days of delivery.

2. Return Process: To initiate a return, please contact our customer service team at connect@greenerearthus.com or 858 266 0623. Please provide your order number, reason for return, and whether you would like a refund or exchange.

3. Refunds: Refunds will be issued in the original form of payment within 5-7 business days of receiving the returned item. Refunds will include the full amount of the item, minus any shipping costs minus a restocking fee of 20% of the order total to process the item back into stock.

4. Exchanges: If you would like to exchange an item, please contact our customer service team at connect@greenerearthus.com or 858 266 0623. We will provide a prepaid return shipping label, and you will be responsible for shipping the item back to us.

Cancellations:

1. Order Cancellation: If you need to cancel your order, please contact our customer service team at connect@greenerearthus.com or 858 266 0623 as soon as possible. We will do our best to accommodate your request, but please note that we sometimes may not be able to cancel an order once it has been shipped.

2. Restocking Fee: If an order is canceled after it has been shipped, a restocking fee of 20% of the order total will be applied to processing the item back into stock.

Exceptions:

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 3 days of delivery. We will provide a prepaid return shipping label and replace the item or provide a refund, at our discretion.

2. Custom or Personalized Items: Custom or personalized items are final sale and may not be returned or exchanged.

California State Laws:

1. California Consumers: Pursuant to California Civil Code Section 1789.3, California consumers have the right to cancel contracts or services within 3 days of signing.

2. Warranty Disclaimer: Except as provided by law, Greener Earth LLC disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Changes to This Policy:

We reserve the right to modify or update this return and cancellation policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us: If you have any questions or concerns about our return and cancellation policy, please contact our customer service team at connect@greenerearthus.com or 858 266 0623.